I tried her lotions from my friend/seller A.R., and I decided to buy some handmade lotions, soaps, and solid perfume from this soap maker Julie-- just to share with my co-workers and friend as gifts.
I browsed her facebook page and chat with her. She seems very nice and helpful, so I ordered quite a bit from her the first time.
I did modified my orders and add more items and she sent me several paypal invoice and I paid right away.
The total is over $200.
When I got the package, I realized that she forgot half part of my order(which was on the same paypal invoice, the total is $57) entirely.
So I PM her, and she admitted, saying that she'll send them to me.
Then, I saw she had a sale on shampoo+conditioner, as well as shea butter.
So I ordered more. One set of shampoo+conditioner plus 3 jars of shea butter this time!
After I got the second package, I realized that she made a mistake, again!
She sent me 2 jars of shea butter instead of 3, and the scents were not correct.
Plus, the conditioner was not packed well enough so it squeezed out.
I took photos right away and PM her.
She blamed me didn't write my order clear enough and created confusions, saying that she has NEVER had any problem till now!
I found my paypal invoice from my email box right away and forward to her, it stated clearly in the invoice she sent me about items I order, with the scents on description as well.
I just got frustrated from communication difficulties and all the misunderstandings, so I asked a refund politely,
for the items I didn't get. ($57 for the previous invoice and $5 for one jar shea butter)
I'm listing all the items I didn't get, and She got mad and said:
"Ok...quit harrasing me please"
I was so shocked to hear that, since all I want is some respect as a customer. Get what I've paid for or a refund!!
I don't like to fight with people, nor the confrontation. So I told her that I have absolutely no intention to "harass" her, just would like to end all these misunderstands by getting refund.
She then agreed, but she replied:
"I said ok....I just don't have extra money in my paypal account I will have to make payments to you.
I don't have any funds right now but when they come in I will send you some."
Then she lied and lied and lied------
She even provided false tracking number to Paypal----
As a result, I didn't get my items, nor my refund!!!
She is a bad seller and a NASTY LIAR.
Review about: Jewels Soaps.